Exchanges

You can exchange with the convenience of a courier pickup (at a cost of ₪30), or by visiting our store at 33 Ussishkin St, Ramat Hasharon (free of charge) – within 14 business days of receiving your order. 

For exchanges with courier pickup

Please click on the link below. :
https://www.binaandbino.com/apps/return_prime

Enter your order number and select which items you would like to exchange and also which items you would like instead. Once processed on our end, you will be emailed a payment request for the courier (₪30 ) .

* Please note - until payment is made - further actions on our part will not occur. .

When the courier arrives with the new order, in order to receive it, you must give him the items you are exchanging. .

To exchange items received as a gift, please send a WhatsApp message to our Customer Service team at 052-501-5022 or email info@binaandbino.com

Returns

You can return an order, or part of it, via our courier service (at a cost of ₪30) or you can bring them to our store at 33 Ussishkin St, Ramat Hasharon (free of charge) - within 14 days of receiving the order.

Contact us for confirmation, in one of the following ways:

1.     At the link: https://www.binaandbino.com/apps/return_prime

2.     On WhatsApp 052-501-5022 Sunday-Thursday between 9:30-18:00

3.     By email info@binaandbino.com

4.     Visit us at the store

5.     On the "Transaction Cancellation" page

You will be credited in one of two ways:

Credit to your original payment method: Will be calculated minus a cancellation fee of 5% of the order price or 100 NIS, whichever is lower.

*For purchases made in store, you can receive a credit to your original payment method within 2 business days, minus a cancellation fee of 5% of the order price, or ₪100, whichever is lower. After 2 business days, you will receive a gift card to be used in store or online.

Gift Card: The purchase amount will be refunded in full in the form of a gift card, valid for two years. It can be redeemed on the website or in store.

It should be noted and clarified that:

For purchases made with vouchers such as BuyMe, HiTechZone... your refund will be given in the form of a gift card, valid to be used online or instore.

·        You must ensure that the items are in good condition and have not been used, in their original packaging, with all labels/tags still attached to the items, and that they are free from damage, stains or wear and tear .

·        Exchanges are based on available stock. If you choose to return/receive a credit for the product by arriving at the store, you can receive it upon arrival for redemption in the store and on the website. For the avoidance of doubt, it is clarified that the refund/exchange/credit voucher will be in the amount/value of the product purchased, i.e. the amount the customer paid for the product when making the purchase on the website.

• To the extent that you have the right to cancel a transaction and/or exchange, in accordance with the terms of purchase of the product, the website regulations and/or the Consumer Protection Law 5741-1981, Bina & Bino allows you to cancel a transaction and/or exchange products purchased on its website .